When one thinks of workshop work, one often associates it solely with electronic technicians, mechanics, but working in the workshop today requires not only technical and manual skills, but also efficient order management.

Day-to-day activities in a workshop are based on complex work requests, repairs and improvements, which must be followed at every stage: from the receipt of the order, through processing, to the delivery of the finished product or service. Optimal management of orders not only increases productivity, but also improves customer satisfaction and contributes to the success of the workshop.

To work in this sector, it is essential to have specific training behind you, which can be acquired through specific vocational courses. For example, the ITS Course of the ITS Move Academy in Technician Automotive Service is structured to provide comprehensive training in vehicle maintenance and repair, integrating advanced technical skills with a focus on customer reception and after-sales services. Through lectures with industry experts and in-company placements, students acquire in-depth knowledge of mechanical, electrical and electronic systems, using advanced diagnostic tools (ADAS). The course thus prepares multi-faceted professionals, ready to meet the needs of the automotive sector with advanced technical and relational skills.

5 tips for the effective management of work orders in the workshop

1. Accurate planning of activities

The first step for effective management of work orders in the workshop is a careful planning. Without proper planning, it is easy to be faced with delays, unforeseen events or work overloads. For each order, it is essential to define the processing times, the resources needed (both human and material) and the steps to follow.

Use order management software o ERP systems can simplify this phase. These tools help monitor each task and keep track of deadlines, preventing anything from getting out of hand. Planning the day-to-day work can help anticipate problems and prepare quick solutions.

2. Clear assignment of tasks

Another crucial element in workshop management is theclear assignment of tasks. Each team member must know exactly what to do and when to do it. A well-defined workflow helps to avoid overlapping, wasted time and confusion. It is important that those running the workshop assign tasks according to specific competences of each employee.

3. Constant monitoring of the status of orders

Good job management on the shop floor requires a continuous monitoringi.e. periodically checking the progress of the work to ensure that everything is going according to plan. Constant monitoring makes it possible to identify any problems or delays in good timeallowing prompt action to be taken.

In order to better monitor orders, it is useful to establish checkpointkey moments during which progress can be checked. At these checkpoints, the current status of the job can be compared with what was originally planned, making changes to the work plan if necessary. The use of digital tools for monitoring activities can make a difference, allowing a clear and up-to-date view of the status of each individual order.

4. Optimising resources

Effective order management cannot be separated from theoptimisation of resources. This means making intelligent use of available equipment, raw materials and personnel, avoiding waste and inefficiency.

5. Effective communication with the customer

Finally, one of the aspects often underestimated in workshop management is the communication with the customer. Clear and constant communication makes it possible to better manage customer expectations and reduces the risk of misunderstandings or dissatisfaction. It is important to keep the customer informed of developments. Good communication not only strengthens the relationship with the customer, but also contributes to the workshop's reputation.

Job order management is a crucial aspect of ensuring smooth operations, improving productivity, ensuring customer satisfaction and the success of a workshop.

Author of the article

ITS MOVE - Editor